We are unable to cancel or amend orders once they have been placed on our website. Once your order has been processed through our systems we are unable to make any changes to it. Unfortunately, we are unable to amend, remove items, or exchange orders.
We kindly ask for you to review your order at the order summary page before purchase, once processed our team will work very quickly to ship your order so we can meet delivery expectations. If you have made a mistake with your order and need to request a change or cancellation we will do our upmost to try and help but this is not a guaranteed service. The quickest way to reach out to our team is by live chat or submitting an email here.
Can I amend my shipping details after I've placed my order?
If you need to amend your shipping details, we kindly recommend updating these in the account area before placing an order. Our team receives orders very quickly so it may be difficult for our team to request a change with our warehouse. Please review your order before checkout so all details are correct.
Can I redirect my parcel to a different address?
Unfortunately, we are unable to redirect your parcel to a different address, however, you can try to contact the courier with your tracking details and they should be able to help you.
Our opening hours are 9am-5pm on Monday to Friday, any messages outside our operating hours will be answered the following working day.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article