Royal Mail
If Royal Mail is unable to successfully deliver your parcel to the address, a 'something for you' red card will be left to inform you of the attempted delivery. They may attempt delivery with one of your neighbours or leave in a safe place if this is enabled on your account. Please contact our customer care team if you have any problems arranging re-delivery. You can submit a request here or reach out via the Chatbot widget on the bottom right-hand corner on our website.
What if I don't want you to leave my parcel in a SafePlace?
Please download the Royal Mail App where you can opt out of SafePlace, so we know to use alternative delivery options for your items if you're not in. You can also contact the Royal Mail Customer Experience Team on 03457 740 740. They are open Monday to Friday 8am-6:30pm, Saturday 8am-3pm and Sunday 9am-2pm. https://www.royalmail.com/downloadapp
To find out more on Royal Mail SafePlaces please visit their website for more information here.
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